RMS Summer Update: “Soldier On” in Massachusetts is our
vote for the country’s best homeless Veterans program

Message from Remember My Service President, Sharlene Hawkes

Tuesday afternoon right after a fresh rain, I pulled into the “Soldier On” complex in Lenox,
Massachusetts.  I had heard about this unique program for homeless veterans—and Jack
Downing, the man behind the dream—so I was thrilled that I could coordinate travel to the
area.  Jack was unfortunately out of town, so I met the Sr. VP, Mike Hagmaier, who clearly
loves his job—more of a mission, really. He walked me through the main facility first,
explaining how the residents participate in a “peer to peer” leadership system, instead
of the old-fashioned housing model of employing an outside “professional” staff to tell them
what to do.  It is entirely self-sufficient, right down to how medications are managed.
While they have professional support to provide guidance, Mike says this system “allows
the veterans to have ownership and empowerment to be more invested in their community
and their own outcomes.  The knowledge gained by the veterans through this process allows
them to succeed whetherthey move into Soldier On housing or community housing.”

We walked across the parking lot, where we toured a picturesque New England “village”
of 39 units, with 39 well-deserving tenants.  I met two Mikes, Bill, Sam, and Joe, who is
not only their number one general contractor on the “peer to peer” staff, but has great
taste furnishing his condo!  Each of the units is carefully maintained and landscaped with
flowers by these veterans.  They are so proud of their own neighborhood.  And lastly, I met
John, a 93-year-old World War II veteran who recently lost his sweetheart of 60-plus years.
His rose bushes were especially stunning. It was a treat to spend some time with this
war hero, who spent nearly four years in the Pacific, including Guadalcanal.

At Soldier On, I saw happy, productive veterans who are part of a holistic program involving
employment preparation and placement, educational guidance, and service opportunities
in the surrounding community (these veterans run a food bank that serves families in
the area, in just one example).  Thank you to Jack and Mike for making sure that our great
Americans who have served our country are not only appreciated, but are given the
chance to continue to make a difference in their communities.

—Sharlene

RMS Notes:

  • RMS is thrilled to welcome Master Gunnery Sergeant (ret) Pat Hackbarth to our team!
    She will be our new Senior Account Executive, RMS East.  She served 30 years in the
    USMC—so we all just do whatever she tells us to do!
  • Sharlene will be visiting the 1CAV in Ft. Hood Aug 2-3, and then over to the Moon River
    Ranch for a Camp Better America event; she will be in Washington DC August 9-11
  • The Utah Veterans and Military Employment Coalition will be hosting an executives-only
    summit on Aug. 25 in Salt Lake City to refine a veterans employment model to involve
    the entire community.  RMS is proud to be part of that effort.
  • Please join us on Facebook

RMS Notes:

  • The Library of Congress Veterans History Project: Connect now to share your
    personal story of service in the US Military.
  • No Greater Sacrifice is a non-profit organization that raises funds to provide college education for the children of our wounded warriors and fallen heroes.  Please visit
    their site and see what you can do to show your gratitude.
  • Soldier On brings homeless veterans into a community where they govern themselves,
    as they work and serve in the community around them.  Based in MA, Soldier On is a
    first-rate program and making a difference—an ideal model for other states and cities
    to adopt.  They are very willing to share their entire plan with any community action
    team looking for a working model to help their homeless veterans.

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